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A header image, featuring a single tent in the foreground, displaying a green flag featuring the yellow Stunning Kilimanjaro logo, standing out against the rugged landscape, with a backpack on the ground in the background.


Terms & Conditions


These terms outline the rules and guidelines for using our services and participating in our tours. By booking with us, you agree to adhere to these terms, which are designed to ensure a smooth and enjoyable experience for all our clients.​​​

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Company: 

CoC number (NL): 
Office locations: 

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Operation location: 

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Stunning Kilimanjaro

94077339

Arusha, Tanzania

Tilburg, The Netherlands

Northern Tanzania

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1. When Terms & Condition apply

 

These Terms and Conditions shall govern the relationship between Client and Stunning Kilimanjaro and apply in the following situations:

  1. When you book a trip directly with us; 

  2. When you book a trip through our partners acting as our consulting representatives;

When booking a trip with us directly or through one of our partners, which include various travel agencies, marketplaces and individual agents, both sides automatically agree to be bound by these Terms and Conditions.

Please note that these Terms and Conditions stipulate the rights and responsibilities that you have while booking and taking part in our tours in Tanzania.​

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2. Our Warranties & Representations

 

We warrant and represent that:

  • We have all the necessary licenses and permits to organize and run Kilimanjaro climbing expeditions and wildlife safaris in the United Republic of Tanzania;

  • All our Kilimanjaro guides, wildlife safari driver-guides and consultants have professional training in their respective fields;

  • All information that we use in marketing and advertising is true and correct. We do not exaggerate or misrepresent anything in the description of our products and/or services;

  • We are a tour operator, not a travel agency. No part of our adventures is handled by third parties with the exception of domestic and international air travel services and accommodation hotels, which do not belong to our company;

  • We also warrant and represent that your trip with Stunning Kilimanjaro will positively impact the developing communities of Tanzania: so not only are the salaries that we pay to our local employees above the market average but we are environmentally friendly and have strict “leave-no-trace” protocols to cultivate sustainable tourism in Tanzania and preserve its natural heritage for future generations.

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3. Your Personal Information

 

We shall require certain personal information to take care of your expedition arrangements. This includes your full name, age, nationality, passport information, diet, and medical particulars.

Parts of this information will be made available to the administration of the Tanzania wildlife areas for the processing of entry permits and to the accommodation providers to make your stay comfortable. Besides this, we will not unnecessary share information with other parties.

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4. Booking & Payment Process

 

The Booking process begins with an email or a phone call to one of our travel consultants, whose responsibilities encompass all communications with you as well as planning and arranging all of the details of your tour. Once all of the details have been agreed upon, an invoice will be issued enabling you to make a deposit confirming your Booking.

 

Your adventure will be confirmed once a deposit Payment reaches our account, of which our designated travel consultant will inform you immediately. Depending on the type and date of your tour, the deadline and the amount for the deposit Payment will be set by our consultant.

 

Full Payment for your tour must be made 30 days before the scheduled commencement date, unless otherwise agreed with our consultant in writing. In any case, all of our travel packages should be fully prepaid.

 

Timely Payments are essential, as these funds will be used to cover hotel reservations and other tour-related expenses, which - in turn - tend to be fully prepaid in Tanzania. Failure to make timely Payments without prior notification of - or arrangements with - Stunning Kilimanjaro may result in the cancellation of your Booking. Any deposit made may be forfeited according to our cancellation policy.

 

Please note that all transaction-related charges applicable to your Payments must be covered by you. All banking commissions for both sender and receiver must be covered by you when using wire transfers. A 3.5% surcharge shall be applicable to all credit card payments.

 

If the Deposit and final Payments made to our accounts are for any reason incomplete, we shall charge you for the missing amount upon your arrival in Tanzania by cash in either USD or TZS according to the rate.

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Participation of Minors: 

  • One must be of legal age (18 years or older) to book a wildlife adventure with Stunning Kilimanjaro. Bookings for Minors (those who have not attained that age) can only be made by their parents, guardians or legal custodians. Those making the bookings for Minors accept these Terms and Conditions on their behalf, including the assumption of risk and limitations of our liability;

  • Minors must be accompanied and supervised by an adult Client at all times. The Client shall be responsible for the Minor's conduct and carry the liability for any damage that may result from said conduct. Though extra attention is always paid to children travelling with us, Stunning Kilimanjaro provides neither child care nor chaperoning services;

  • All bookings made on behalf of a Minor are subject to our approval. The accompanying adult will be solely responsible for securing the permits, approvals and meeting other legal requirements that may be needed for a Minor to travel to Tanzania. We shall not be liable for the failure to comply with any requirements that may prevent the Minor's entry into Tanzania;

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Third-party Bookings: 

If you are a tour leader, a travel agent or another travel professional, making a booking on behalf of others, you will be deemed the contact person for every tour participant. In such a case, you will be responsible for: 

  • Informing the other tour participants of these Terms and Conditions. If you consent to them, we will assume that you have secured express consent of all tour participants to these Terms and Conditions and to the inclusions and exclusions of the tour package;

  • Completing the payments timely and accurately;

  • Passing all relevant information to the tour participants in a comprehensive and timely manner. If there are any agreed changes with regard to the dates or itinerary, you will be responsible for informing the tour participants and securing their consent;

  • Providing correct and accurate information about the tour participants in a comprehensive and timely manner. It is your responsibility to collect such information and ensure its correctness and accuracy. Under no circumstances will we be liable for any errors and omissions in such information;

If you can not accept responsibility for the above-said, then every member of the group should communicate and book with us individually.

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5. Prices

 

Once we confirm your booking, the Price will not be changed, except for the unlikely case of the government of Tanzania increasing park fees, taxes or other tourism-related payments. In such a case, a copy of the relevant public notice shall be made available to you immediately. Two options shall be available to you in case of price increase:

  1. To cancel your tour and receive a refund in accordance with our cancellation policy.

  2. To agree to the change of price and pay the difference to us;

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6. Changes to the Itinerary

 

Changes by the Client: 

  • Any changes you make to your itinerary will be made free of charge if they do not result in extra costs for us. Any such costs must be covered by the Client;

  • If you decide to discontinue our tour after it stated, either voluntarily or involuntarily, you will be liable to cover any extra costs caused by your decision to leave the trip. Such costs may include but are not limited to covering transportation and accommodation expenses;

  • If you miss any tour service, sightseeing or meal, or fail to use any other service acting on your own account, no refund will be provided.

 

Changes by Stunning Kilimanjaro: ​

  • While we do our best to ensure that your tour goes as planned, situations may arise (e.g. parts of the planned route becoming inaccessible due to poor weather conditions) requiring us to change your itinerary. Though rare, such cases are not to be ruled out and we shall endeavour to inform you of them promptly.

 

Changes because of Third Parties: 

  • Stunning Kilimanjaro shall not be liable for any delay, disruption, damage or loss outside of our reasonable control. These may include - but are not limited to - third-party actions, flight delays and any events of a force majeure nature;

  • You or your insurance company will be liable to cover any expenses, such as extra accommodation and transportation expenses, caused by such change or disruption.​​​​

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7. Changes to Travel Dates

 

If, after making the payments, you decide to change your Travel Dates, you must inform us of these changes no later than 60 days before the original starting date of your tour. Please bear in mind, that any new proposed dates must fall within 8 months from your original travel dates.

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Also note that Tanzanian domestic carriers do not reschedule flights. Hotels and Lodges often apply penalties to booking date changes and may set higher prices on accommodation according to season and availability. In such cases, you will be required to cover the extra costs.​​

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8. Cancellations

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Cancellation by the Client: 

In case of Cancellation, lodges and airlines charge penalty fees. To cover those penalties, the following cancellation fees are to be deducted from the deposit amount:

 

  • 100 USD per person deposit is non-refundable regardless of the date of cancellation, though transferable to any other dates;

  • 10% cancellation fee if canceled more than 90 days before tour start;

  • 30% cancellation fee if canceled 60-89 days before tour start;

  • 60% cancellation fee if canceled 30-59 days before tour start;

  • 80% cancellation fee if canceled 8-29 days before tour start;

  • No refund if canceled 0-7 days before tour start.

 

Please note: should the penalty fees charged by lodges and airlines exceed the percentages stated above, the non-refundable amount is to be increased accordingly. Bank commissions to be paid for the return of the funds to your account shall be deducted from the refund.

 

When the tour is rescheduled rather than canceled, the lodges and airlines under your booking are more likely to provide a no-penalty deferral. If a no-penalty deferral is allowed, we will make every endeavor to reschedule your whole tour to new dates without changes. However, the decision about a no-penalty deferral is at the sole discretion of the lodges and airlines under the booking, as contractually they are allowed to charge penalties regardless of the circumstances of cancellation.

 

For all possible contingencies, we highly recommend obtaining insurance with coverage sufficient for your tour cancellation. Should anything unforeseen like illness or flight cancellation occur, you can claim financial losses from your insurance company. We, in our turn, will provide the necessary proof of all the expenses you incurred.​

 

Cancellation by us: 

In the unlikely event of us canceling your tour for any reason, a 100% refund of any payments already made by you to us shall follow.​​​​

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We may cancel your participation in our tours without any refunds in the following situations:

 

  1. If we discover that the medical information provided to us is false, inaccurate or incomplete;

  2. If, while taking part in our tour, your medical condition deteriorates to the extent that it puts yourself and/or other tour participants in danger;

 

You will need to cover any costs relating to the cancellation.

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9. Travel Documents, Visa,
  Insurance & Entry to Tanzania

 

Travel Documents: 

You should make sure that all your travel documents are in place. This means, among other things, the validity of your passport for international travel should not expire in six months after the moment of entering the territory of Tanzania. And consider the needed validity of returning  to your home country after your journey. There also must be at least two blank pages for the visa and entry stamps, and alongside a valid passport, be sure to have proof of vaccinations, insurance policy documents, and perhaps any medical records or other personal documents.

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Visa: 

You should also get a visa for entering Tanzania. Online application through the website of Tanzania Immigration Department is the most convenient and fastest way to do that.

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​Though we will share some visa-related tips please do not consider our recommendations to be the ultimate and comprehensive advice. The information about visas and other entry requirements for visiting Tanzania published on our website is for general knowledge only, and though we try to keep it accurate and up-to-date, we recommend contacting the Embassy of the United Republic of Tanzania for getting the latest updates. No information published on our website about visas, vaccinations or other entry requirements should be viewed as a warranty or representation.

 

You are responsible for bearing all visa and other entry-related costs.

 

We shall not be liable if , in a highly unlikely event, you are denied entry to Tanzania or any other country on the way to Tanzania for whatever reason. You also agree that if you fail to enter the country for whatever reason, no refunds will be made and you it will not be possible to reschedule your tour, because we will have all the park fees prepaid and other expenses incurred by the time of your arrival.

 

Travel Insurance: 

​​Having travel Insurance is mandatory for participation in our tours.

 

Note that Insurance is not included in our travel packages.

 

An Insurance should cover emergency medical expenses for any personal injury, evacuation and repatriation, cancellation and curtailment and other reasonable expenses.

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If you are climbing Mount Kilimanjaro, your Insurance package should cover high-altitude trekking (up to 6,000 m/ 19858 f) and helicopter evacuation.

 

You should also make sure that your Insurance package provides sufficient coverage against all other relevant risks. It is also your responsibility to keep your insurance provider sufficiently informed of your travel plans and the nature of hazards and risks involved.

 

If any Insurance case happens, it will be your responsibility to inform your insurance provider and to comply with all procedures relating to indemnification/reimbursement. We shall provide reasonable assistance, but shall not be responsible for any positive outcome of the insurance claim whatsoever.

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10. Fitness & Medical Information

 

Phisical Fitness: 

It is your own responsibility to determine whether you are physically fit for a Kilimanjaro climb or a wildlife adventure and assess your health conditions. Upon your request, our consultants may advise you on this matter. At the same time, we recommend seeking a qualified medical opinion if you are not sure.

 

Medical Information: 

We may also ask you to provide certain medical information and to complete our medical form. If you have any pre-existing medical condition that may have an impact on your ability to visit mountainous or remote regions of Tanzania, putting yourself and/or other tour participants in danger, we may ask you to have the form signed by a licensed medical practitioner.

 

Failure to provide the medical form and having it signed by a licensed medical practitioner may result in the cancellation of your tour with cancellation fees, if applicable according to our cancellation policy.

 

We may decline your request to take part in our tours if, in our sole opinion, your medical condition renders you unfit for participation, i.e. you have certain physical or mental disorders or illnesses that put you and/or other participants in danger.

 

All medical information provided to us will be treated in accordance with the “3. Your Personal Information” clause of these Terms and Conditions.

 

Cancellation: 

We may cancel your participation in our tours without any refunds in the following situations:

 

  1. If we discover that the medical information provided to us is false, inaccurate or incomplete;

  2. If, while taking part in our tour, your medical condition deteriorates to the extent that it puts yourself and/or other tour participants in danger.

 

You will need to cover any costs relating to the cancellation.

 

Medical or Dietary Requirements: 

If you have any special Medical or Dietary requirements, it is your responsibility to inform us in 30 days before your scheduled arrival in Tanzania. On our side, we shall spare no effort in trying to make sure that your special requirements are taken care of. Thus, for those following a special diet, we provide vegetarian, vegan, gluten-free and regular meal plans. Yet, you agree that we shall not be liable for any failure to attend to any other special needs. No refunds will be issued in such a case.

 

You also agree that you have been sufficiently informed that some facilities and services, to which you may be accustomed in your country, may be currently unavailable or inaccessible in Tanzania.​​​

 

Vaccinations: 

 

Remember that we provide general, non-medical advice about vaccinations and immunizations, which are required or recommended for your visit to the United Republic of Tanzania.

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11. Accommodations

 

Accommodations in Hotels: 

  • Our itineraries include an overnight stay in hotel accommodations before and after the tour, as described in the respective travel packages on our website and in the itinerary you have received from your personal consultant. Hereby a suitable and comfortable accommodation will be selected. However, those hotels may be fully booked. We will notify you as soon as possible and suggest an alternative hotel before confirming your tour and making payments to any new accommodation;

  • If the trip begins immediately after landing, this overnight stay is omitted, and the daily program starts instantly;

  • It is possible to express a preference for a particular hotel. However, please note that this does not guarantee availability;

  • Our Safari and Kilimanjaro climbing tours include hotel accommodations, as described in the respective travel packages on our website and in the itinerary you have received from your personal consultant. In some cases, however, those hotels may be fully booked. We will notify you as soon as possible and suggest an alternative hotel before confirming your tour and making payments to any new accommodation.

 

Accommodations on Mount Kilimanjaro: 

  • Our Kilimanjaro climbing packages include tented accommodation on a sharing basis (2 travelers per tent). You will share a tent with your fellow-traveler. If you travel alone, we will match you with a same-sex traveler to share a tent;

  • If you want to stay in a tent alone, please inform your personal consultantduring the booking proces. Extra charges for single supplements apply. Please note that single tented accommodation on Mount Meru and the Marangu route of Mount Kilimanjaro is not possible because of the park regulations;

  • Accommodation type and setup for our private adventures are agreed with our consultants individually.

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Accommodations during Safari: 

  • Our Safari tours include lodges and/or tented camps, as described in the respective travel packages on our website and in the itinerary you have received from your personal consultant. In some cases, however, those accommodations may be fully booked, during the particularly period you prefer to travel. We will notify you as soon as possible and suggest an alternative hotel before confirming your tour and making payments to any new accommodation;

  • It is possible to express a preference for particular lodges and/or tented camps. However, please note that this does not guarantee availability;

  • If traveling with a larger group, you can inform us about a preference in group allocation, so we can take this into account. However, this is no guarantee, considering that some lodges and/or camps do not provide accommodations for more than two travellers.

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Our Liability for Accommodation Providers & Air Carriers:

Some parts of your tour will be subcontracted to the Accommodation Providers and local Air Carriers.

Though we are highly selective in choosing our partners, we can not control their performance, which makes us unable to assume responsibility for your experience at their accommodations.

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In addition, you should remember that while you will be staying in the hotels and lodges, it is their terms and conditions that apply. Conditions of Carriage and applicable aviation conventions will govern your relationship with the airlines.

​Because of that we will not be assuming responsibility for any claims arising out of the performance of any parties other than our company and our employees.

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12. Equipment & Gear

 

Though all accommodation equipment is included in our Kilimanjaro packages, your personal outfit (mostly clothes for climbing) is not. Thus, you should bring all personal Gear and Equipment for your Kilimanjaro and/or Safari adventure. Our consultants will let you know what you will need for the  entire expedition.

 

If you do not have certain gear, you may hire everything necessary from us. However, remember that personal gear hire is not included in your tour price and extra fees apply.

 

Before the start of your Mount Kilimanjaro or Mount Meru climbing tour, your personal consultant may ask you to provide your personal equipment for inspection.

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13. Your Luggage & Valuables

 

We shall not be responsible for any Luggage lost, destroyed or delayed by the airliner or any transportation provider other than our company.

 

If you purchased a Kilimanjaro climbing tour with us and your Luggage is lost or delayed and you had your climbing gear there, we shall provide you with everything from our hiring shop free of charge. Please be mindful that we shall provide free of charge only those items that you had in your luggage. Those that you did not have would be provided at a regular cost.

 

In addition, neither are we responsible for being in touch with the airliner checking the status of your lost/delayed Luggage, nor are we responsible for transporting it to the hotel after it arrives. If your Luggage arrives later than you, you will need to pay a luggage delivery fee of transporting the Luggage from the airport to the hotel.

 

You are responsible for keeping your Valuables, such as money, gadgets, jewelry, and other personal possessions or Luggage while taking part in our tours. We shall not be responsible for any lost, stolen or damaged property.

 


14. Your Liability for Damaged
   or Destroyed Property

 

We will charge you if you willfully destroy or damage our property, for example, our Stunning Kilimanjaro tents, Safari vehicles, personal expeditions and rented gear, hotel furniture, items and appliances and so on.

 

Any indemnification for damage or destruction should be settled in Tanzania, before your departure to your home country.​​

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15. Money for Travel Expenses

 

You acknowledge that you should have a reasonable amount of Money with you to cover incidental and regular Travel Expenses (souvenirs, tips, meals if not included, alcohol drinks, etc.). We shall not be responsible for your failure to cover any expenses of that nature for whatever reason.

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16. Authority of our Guides
   & the Laws of Tanzania

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Instructions of Your Guide: 

It is important and mandatory to follow all safety instructions and rules of our Guides. A chief guide's decision on all expedition arrangements, team management, itinerary, objectives and any other expedition-related matters while on a Stunning Kilimanjaro Tour will be final.

If in the opinion of our chief guide, your physical condition or certain actions may be reasonably harmful or dangerous to yourself or other tour participants, the chief guide may decide that you should descend (his assistant and some porters will be helping you on the way) or that you will be driven back to Arusha and mark the end of your tour with us.​

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The Laws of Tanzania: 

​The laws of the United Republic of Tanzania shall apply in case of any disputes.

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17. Acceptance of All Travelling Risk

 

You understand that your adventures with us may involve visiting remote areas (National Parks, rural regions, etc.), where the standards of medical assistance may be different from those available in your home country or may be unavailable at all.

 

In addition to that, you also acknowledge that some adventures offered by us may involve certain Risks (for example wildlife, high-altitude, etc.) to your health and safety. You agree that you have carefully evaluated all of those risks and assume full responsibility for them.

 

You release us from all claims and causes of action, which may arise from any losses, damages, injuries or death which may be the result of the risks inherent to your travels in Tanzania.​​

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18. Images and Marketing

 

You understand that we agree that our employees and other tour participants may take photos, videos, and other media images during our tours. These photos and videos may have your image. By taking part in our adventures you agree that we and our partners may use this media material for marketing, promotion, and advertising without any royalty and other payments to you. Please inform our staff if you do not want your image to be captured with any photo or video cameras.​​

Current sources: Pixabay.com, Unsplash.com, Pexels.com, Freepik.com & Stock.Adobe.xom

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19. Force Majeure

 

We shall not be liable for anything that may happen because of force majeure, which includes, but is not limited to natural cataclysms, war or military operations, breakdowns of the mechanical facilities, fire, vehicles or electrical appliances, civil disturbances, labor strikes, actions of the government authorities, political unrest, insurrections and mutinies, extreme weather conditions and other calamities and situations beyond our reasonable control and which we could not foresee.

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